About TwoBirch
A: Our family-owned company has been in the jewelry business for over 35 years and we have been selling jewelry online for the past 15 years. During these years we have developed a loyal customer base by providing quality products and excellent customer care. We are a Certified Google Trusted Store and three-time winners of the Wedding Wire Couple's Choice Award.
A: We keep prices low for our customers by buying materials in bulk and running on little overhead. All our items are made to order and manufactured in-house.
A: Yes. We are PCI compliant (Payment Card Industry Data Security Standard) to ensure the security of credit card information and we use SSL encryption cross-site to prevent your information from being intercepted and read over the internet. We do not store our customer's credit card details nor do we share any personal data with third-party advertisers.
A: No, we do not offer insurance at this time for our items, but we do recommend Jewelers Mutual Insurance for your jewelry insurance needs.
A: Yes, we offer appraisals for any of our items. Please contact us for more information.
A: Yes, we offer repair services on our own items only. Please contact us for more information.
A: Yes, we offer a lifetime warranty on all of our items. The warranty covers stone replacement up to 1/4 carat. Return shipping is not included. Please contact us for more information.
Ordering
A: Ordering is convenient and secure. Select your favorite item and add it to your shopping cart. You can place your order 24/7All of our items are made to order and can take up to 12 business days until you receive the item. That includes production and shipping. We have have faster delivery times available and in some cases we can deliver within 1-3 days. If you need an item rushed please select the 5-7 business day service and contact us.
A: Sales tax will only be assessed for orders that are shipped within the state of New Jersey (6.875%).
Errors, Inaccuracies & Omissions We strive for perfection at TwoBirch. Unfortunately, there may be information on our site that contains errors or omissions that may relate to product descriptions, pricing, promotions, offers, and availability. We reserve the right to correct any errors or inaccuracies. We also reserve the right to update information or cancel orders if any information on the site is inaccurate at any time without prior notice (including after you have submitted your order).
Site Transactions We reserve the right to refuse any order you place with us. We will make every attempt to contact you if we need to cancel your order. You can feel free to call to cancel your order at any time. Please keep in mind that we built the site in a way to fill and ship orders quickly. If an order is already shipped, you will need to return the item. We cannot cancel an order once it has been shipped.
Your TwoBirch Account There are several advantages to having your twobirch account:
For help or inquiries, please contact us. Call 1-800-232-0386 or e-mail us: [email protected].
