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TwoBirch Product Warranty

Free 1 Year Warranty

All items purchased are eligible to our free 1 year warranty.

What is Covered

  • Defects due to workmanship.
  • Defects due to material imperfections.

What is Not Covered

  • Defects caused by normal wear and tear.
  • Jewelry that has been damaged as a result of excessive or abusive treatment.
  • Repairs performed by any other jeweler will void this warranty.
  • Theft, loss, or loss of stones.

Extended 3 Year Warranty - $60

What is Covered

  • Defects due to workmanship.
  • Defects due to material imperfections.
  • Defects caused by normal wear and tear.

Services Included

  • Inspection, cleaning and refurbish twice throughout the warranty.
  • Sizing (including eternity rings).
  • Replacement of missing stones (up to 1/4 carat).
  • Ring Guard connector bar repairs.
  • Adjustments of ring enhancers to fit your ring.
  • Replacement of broken or worn prongs.
  • Repair or remaking of worn channels.
  • Clasp repair or replacement.
  • Chain repair or replacement.
  • Earring back and post repair or replacement.

What is Not Covered

  • Jewelry that has been damaged as a result of excessive or abusive treatment.
  • Repairs performed by any other jeweler will void this warranty.
  • Theft, loss, or loss of stones over 1/4 carat.
  • Return shipping is not covered by this plan.

For help or inquiries, please contact us. Call 1-800-232-0386 or e-mail us: support@twobirch.com.