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Frequently Asked Questions

Our Jewelry Experts are available to help with any inquiry.

About TwoBirch

Q: How long has TwoBirch been in business?
Q: How are your prices so low?
Q: Are online transactions on your site secure?
Q: How do you use my contact information?
Q: Is there any assurance that these are real diamonds?
Q: Do you offer insurance?
Q: Do you offer appraisals for insurance?
Q: Do you offer repair services?
Q: Do you have a warranty on your items?
Q: What does your three-year warranty cover?
Q: Are you able to customize your jewelry?
Q: What is the cost of customization?
Q: Can I have a ring sized?
Q: How do I find out my ring size?

Product Information

Q: What diamond quality do you offer?
Q: What do our diamond clarity grades mean?
Q: What is the difference between Forever Brilliant Moissanite & Classic Moissanite?
Q: Are your products made of real gold and silver?
Q: What is Rhodium (Rhodium Finish)?
Q: What metal type should I choose?
Q: What are your colored stones made of?

Product Care

Q: How do I care for my TwoBirch Jewelry?
Q: Can I wear my item while washing my hands (in the shower, etc.)?
Q: Will these rings turn my finger green?

Ordering

Q: How do I place an order?
Q: Do you charge sales tax?
Q: What are my payment options?
Q: What are the terms for your layaway program?

Shipping & Handling

Q: Do you ship internationally?
Q: How long will it take to process and ship my order?
Q: When will my order arrive?
Q: What is the method and cost of shipping?
Q: What do I do if I received my item damaged?

Returns, Exchanges & Refunds

Q: What is your return, exchange, and refund policy?
Q: How do I return an item?
Q: Do I need RA # to return an item?
Q: Do you charge a restocking fee?
Q: Do I have to pay shipping for my return?
Q: What if my return is lost in transit?
Q: How long does it take to process refunds?
Q: The original account (bank account, credit card, etc.) I used to make my purchase has since been closed. Can I receive a check or have the refund put in a new account?

Ring Guard & Ring Wrap Fitting

Q: Can you fit a ring guard to a halo engagement ring?
Q: How do I make sure that the ring wrap will fit my engagement ring?
Q: What information do you need to ensure the perfect fit for my ring guard or ring wrap?
Q: What is the cost of customization?

Errors, Inaccuracies & Omissions

We strive for perfection at TwoBirch. Unfortunately, there may be information on our site that contains errors or omissions that may relate to product descriptions, pricing, promotions, offers, and availability. We reserve the right to correct any errors or inaccuracies. We also reserve the right to update information or cancel orders if any information on the site is inaccurate at any time without prior notice (including after you have submitted your order).

Site Transactions

We reserve the right to refuse any order you place with us. We will make every attempt to contact you if we need to cancel your order. You can feel free to call to cancel your order at any time. Please keep in mind that we built the site in a way to fill and ship orders quickly. If an order is already shipped, you will need to return the item. We cannot cancel an order once it has been shipped.

Your TwoBirch Account

There are several advantages to having your twobirch account:

  • Your account order history is updated instantly.
  • You can view your shipping status and tracking information.
  • You can save your shipping address and billing information for quick and easy check-out.
  • You can easily and instantly update your contact information (ie. email address or phone number) if desired.

International Contact