About TwoBirch
Q: How long has TwoBirch been in
business?
A: Our family-owned company has been in the jewelry
business for over 20 years and we have been selling jewelry online for the
past 8 years. During these years we have developed a loyal customer base by
providing quality products and excellent customer care. We are a Certified Google Trusted Store
and three-time winners of the Wedding Wire Couple's Choice Award.
Q: How are your prices so low?
A: We keep prices low for our customers by buying
materials in bulk and running on little overhead. All our items are made to
order and manufactured in-house.
Q: Are your diamonds conflict free?
A: Yes. We ensure that all our materials are from conflict-free sources only.
We adhere to the Kimberley Process (KPCS) which helps prevent “blood diamonds” from entering the diamond market.
KPCS was adopted by the United Nations General Assembly as a landmark resolution supporting the fight against conflict diamonds.
It is a set of requirements for controlling rough diamond production and trade.
Q: Are online transactions on your
site secure?
A: Yes. We are PCI compliant (Payment Card Industry Data
Security Standard) to ensure the security of credit card information and we
use SSL encryption cross-site to prevent your information from being
intercepted and read over the internet. We do not store our customer's
credit card details nor do we share any personal data with third-party
advertisers.
Q: How do you use my contact
information?
A: We will only use your personal information for
shipping or contacting you. We do not share your personal information with
any third-party advertisers.
Q: Is there any assurance that
these are real diamonds?
A: We have a Certified GIA Gemologist on staff daily to
ensure that our process is authentic and that our diamonds are natural and
meet quality standards. While we do offer lab-grown and moissanite
diamonds, our real diamonds are never treated or enhanced.
Q: Do you offer insurance?
A: No, we do not offer insurance at this time for our
items, but we do recommend Jewelers Mutual Insurance for your jewelry
insurance needs.
Q: Do you offer appraisals for
insurance?
A: Yes, we offer appraisals for any of our items. Please
contact us for more information.
Q: Do you offer repair services?
A: Yes, we offer repair services on our own items.
Please contact us for more information.
Q: Do you have a warranty on
your items?
A: Yes, we offer a free 1-year limited warranty on all
of our items. We also offer a 3-year extended warranty for additional
payment. The free warranty covers stone replacement up to 1/4 carat. Return
shipping is not included. Please contact us for more information.
Q: What does your three-year
warranty cover?
A: For an additional $60 our 3-year extended warranty
covers the following services related to the normal wear and tear of your
item:
- Inspection, cleaning and refurbish twice throughout the warranty
- Ring Guard connector bar repairs
- Adjustments of ring enhancers to fit your ring
- Sizing (including eternity rings)
- Replacement of missing stones (up to 1/4 carat)
- Replacement of broken or worn prongs
- Repair or remaking of worn channels
- Clasp repair or replacement
- Chain repair or replacement
- Earring back and post repair or replacement
What is not included:
- Jewelry that is damaged due to excessive wear or abuse will not be
covered by this plan.
- Jewelry repairs performed by any other jeweler will void this
warranty.
- This plan does not cover theft, loss, abuse or accidental damage
or loss of stones over 1/4 carat twt .
- Return shipping is not covered by this plan.
Q: Are you able to customize your
jewelry?
A: Yes, all our items can be customized with an endless
combination of metals and stones. We are also able to customize our ring
enhancers to perfectly fit your engagement ring. Please contact us for more
information.
Q: What is the cost of
customization?
A: Almost all of our customizations are done at no charge.
If a specific customization needs to be charged, our jewelers will contact you prior to production.
Q: Can I have a ring sized?
A: Yes, if your ring is made of gold, platinum or
palladium, with a diamond combination, we are able to size them. We are not
able to size silver rings because the heat could damage the quality of the
CZ. Please note, if you have your TwoBirch ring sized by a jeweler it is no
longer eligible for refund or exchange.
Q: How do I find out my ring size?
A: We recommend visiting your local jeweler to have your finger sized. You
can also consult with our ring chart.
To purchase your own finger sizer visit our
finger sizer page.
Product Information
Q: What diamond quality do you
offer?
A: We offer a large variety of ethically sourced and
conflict-free diamonds. We abide by the Kimberley Process to ensure that
all our diamonds are sourced responsibly, ethically and do not come from
any conflict related regions. When considering diamond quality, consider
the 4C’s: carat, cut, color, and clarity.
- Carat: The weight of the diamond, which translates into its
size. Because each diamond has its own unique cut, two diamonds can have
the same exact carat weight but not have the same measurements. You can
have a ¼ carat diamond that measures 4 millimeters, and a ¼ carat diamond
that is 4.2 millimeters.
- Cut: The shape of the stone and how it is cut. We believe
that cut is the most important factor to consider when purchasing a
diamond. We only use very good and ideal cut diamonds in our rings to
preserve the beauty of our designs.
- Color: The whiteness of the diamond, or the lack of color.
We currently only offer G-H color, which are considered near colorless.
This means that even side-by-side against diamonds of better grades, the
color is very difficult to detect. It makes this a great value since the
premium for colorless diamonds is avoided, while getting very similar
quality. For other diamond colors not listed, please email
support@twobirch.com for a free quote.
- Clarity: The number and size of the small imperfections
found in a diamond. Most of the inclusions in our diamonds are tiny and do
not affect the beauty of the diamonds.
Q: What do our diamond clarity
grades mean?
- Good: I2 to I3 means that some inclusions could be visible
to the naked eye. This is less important in accent diamonds because in
smaller stones the inclusions are not as visible.
- Better: I1 to I2 means that inclusions are visible under
10x magnification but only some inclusions may be visible to the naked
eye. Less expensive than the SI2 grade, but will have slightly more
inclusions.
- Best: SI2 to I1 means that inclusions are visible under 10x
magnification but they may not be visible to the naked eye. This is an
excellent value diamond.
We also offer diamond qualities that are not listed on
the site. For a free quote, email support@twobirch.com for information on
other diamond qualities and colored stones.
Q: What is the difference between
Forever Brilliant Moissanite & Classic Moissanite?
A: While they share the same chemical properties
(determining hardness and toughness), the difference between them lies in
their appearance (color and clarity). Forever Brilliant Moissanite is
whiter in color and less included than Classic Moissanite. Although
moissanite should not be graded on the diamond scale, for reference you can
think about it this way: Classic: I-J & VS and Forever Brilliant: G-H
& VVS.
Q: Are your products made of real
gold and silver?
A: Yes, all our products are available in 10k, 14k or
18k gold in yellow, white or rose. We also offer platinum. Our personalized
and fashion jewelry lines are available in .925 sterling silver.
Q: What is Rhodium (Rhodium
Finish)?
A: Rhodium, a member of the platinum family, is a liquid
metal in its natural state. A rhodium finish can be applied to gold and
sterling silver items through electroplating. This process gives items the
shine and durability of platinum at only a fraction of the cost. Our .925
sterling silver items have a rhodium finish unless otherwise noted.
Q: What metal type should I
choose?
A: We pride ourselves on offering a large variety of metal and stone
combinations. You can chat with our customer service team to help you
choose the materials that are right for your lifestyle and create the
perfect look for you. In addition, we have created this guide to help
you reach a more informed decision.
Q: What are your colored stones
made of?
A: We offer a large variety of stones from semi-precious
gemstones, precious stones, diamonds, moissanite, cubic zirconia and more.
We make every attempt to accurately display the colors of our products.
However, man-made stones may slightly vary in color and natural stones may
vary slightly in quality. Contact us for more information.
Q: How do I care for my TwoBirch
Jewelry?
A: We coat our rings in a rhodium finish to create a defensive layer
against tarnish. However, sterling silver and gold rings may tarnish over
time. To prevent tarnish, avoid exposing your ring to water, soap, lotions,
perfume, chemicals, etc. We recommend using a silver polishing cloth. Avoid
silver cleaning polishes as they will damage the rhodium finish. For
information on how to clean your jewelry, please visit our silver
care and metal guide pages to
learn more.
Q: Can I wear my item while
washing my hands (in the shower, etc.)?
A: Generally, we advise that you avoid wearing your
jewelry while washing/bathing. Chemicals found in soaps and lotions can
cause build up on the stones resulting in loss of brilliance. These
chemicals can also react with the rhodium finish causing you jewelry to
tarnish and wear quickly.
Q: Will these rings turn my finger
green?
A: We coat our rings in a rhodium finish to create a defensive layer
against tarnish. However, sterling silver and gold rings may tarnish over
time. To prevent tarnish, avoid exposing your ring to water, soap, lotions,
perfume, chemicals, etc. For more information, you can visit our silver
care page.
Ordering
Q: How do I place an order?
A: Ordering is convenient and secure. Select your
favorite item and add it to your shopping cart. You can place your order
24/7. You can also take advantage of our risk-free layaway program. We
normally ship within 3 to 14 business days from the date you place your
order. Our bridal line is made-to-order, please allow more time for us to
procure your perfect center stone. This might take 10 to 14 business days to
ship from the date you place your order. If you need something rushed, do
not hesitate to contact us.
Q: Do you charge sales tax?
A: Sales tax will only be assessed for orders that are
shipped within the state of New Jersey (6.875%).
Q: What are my payment options?
A: We accept Visa, Mastercard, American Express and
Discover cards. We also offer a risk-free layaway program.
Q: What are the terms for your
layaway program?
A: Our layaway program is risk free! Contact us for more
information.
- No layaway fee
- No minimum payments
- Once you make your last payment, please allow 5 to 7 business days
for us to process and ship your item
- No cancellation fees, simply email us and we will cancel your
layaway
- Refunds will be processed within 3 to 5 business days
Errors, Inaccuracies & Omissions
We strive for perfection at TwoBirch. Unfortunately, there may be information on our site that contains errors or omissions that may relate to product descriptions, pricing, promotions, offers, and availability. We reserve the right to correct any errors or inaccuracies. We also reserve the right to update information or cancel orders if any information on the site is inaccurate at any time without prior notice (including after you have submitted your order).
