Frequently Asked Questions

About TwoBirch

A: Our family-owned company has been making made-to-order jewelry with years of experience in the business, and we pride ourselves on keeping our prices low for our customers by buying our materials in bulk and running on little overhead. All our items are made to order, we manufacture them ourselves and ship them to you in less than 10 days.

A: Yes, we have been selling all sorts of jewelry on the internet safely and successfully for years. If you do not receive your item by mail, or it arrives damaged, we will send you a new one. Our customers come back to us because they feel safe ordering online on our website.

A: We have a certified GIA gemologist on staff daily to ensure that our process is authentic and the diamonds are in the required quality and natural. While we do offer moissanite diamonds, our real diamonds are never treated or enhanced.

A: We offer appraisals for any of our items, please contact our staff to find out more.

A: We offer a free one year limited warranty on all of our items. Please note that return shipping is not included in the warranty. The warranty covers stone replacement up to 1/4 Carat. We do also offer a three year warranty for $60. Please contact us to hear more details about the limited warranty.

A: 3 Year Warranty: $60:
This 3 year extended warranty will cover defects in workmanship or the materials. This plan will also cover problems associated with normal wear and tear of your jewelry.
This Warranty includes the following services:

• Inspection, cleaning and refurbish twice throughout the warranty
• Ring Guard connector bar repairs
• Adjustments of ring enhancers to fit your ring
• Sizing (including eternity rings)
• Replacement of missing stones (up to 1/4 carat)
• Replacement of broken or worn prongs
• Repair or remaking of worn channels
• Clasp repair or replacement
• Chain repair or replacement
• Earring back and post repair or replacement

What is not covered by the warranty?

• Jewelry that is damaged due to excessive wear or abuse will not be covered by this plan.
• Jewelry repairs performed by any other jeweler will void this warranty.
• This plan does not cover theft, loss, abuse or accidental damage or loss of stones over 1/4 carat twt​.
• Return shipping is not covered by this plan.

A: No, we do not offer insurance at this time for our items, but we recommend Jewelers Mutual insurance for your jewelry insurance needs.

A: We only offer repair services on our own items, contact us if you need more information regarding our repair services. However, you can also visit this page to read about cleaning your jewelry: http://www.twobirch.com/info/how-to-clean-my-ring-guard

A: We offer several combinations of metals and stones, so it may be overwhelming to decide on the metal type depending on the item you want to choose. While we have a rule of thumb that says to not mix metals (silver ring will have a silver ring guard). That being said, there is really no wrong answer or stupid question, so do not hesitate to contact us with your questions and we will happily guide you towards an informed decision. We also offer an Education Center for you to read at your leisure: http://www.twobirch.com/info/metal-guide

Ring Guard & Ring Wrap Fitting

A: Yes we can make a custom ring guard to fit your halo engagement ring. Please visit http://www.twobirch.com/info/what-is-perfect-fit-by-twobirch to see how the process works.

A: At TwoBirch we specialize in making sure that our ring guards and ring wraps fit perfectly with your engagement ring.
Our ring wraps are made to fit traditional style solitaire engagement rings. If you have an engagement ring with side stones or with raised sides, ring wraps might not fit. If you are unsure, it is best to send photos to support@twobirch.com and let a specialist figure out if we can fit your engagement ring to our ring wrap.

A: For a ring wrap, you need to measure at the base of the center stone, the width of the "head" or "crown". This will tell us how wide to make the wrap opening. If you have any doubts, send photos of your engagement ring on top of ruler. We would need two views of it. One would need to show it laying flat on top of the ruler. In other, words horizontal, laying flat on top of the ruler. The second view would need to be, standing up, with the center stone laying as close possible to the ruler. This will allow us to see how wide the widest part of the ring is. As always, you can feel free to contact us for step by step guidance.

A: You can visit our Education Section at the following link to see sample photos and measurements. https://www.twobirch.com/education/ring-guard-fit-your-ring

A: Almost all of our customizations are done at no charge. If you send us photos and there will be a charge, we would contact you before production begins so that you can decide if you still wish to move forward. Most customization fees range from $10 to $50.

Product Information

A: All diamonds sold by TwoBirch are ethically sourced and conflict free. We abide by the Kimberly process to ensure that all of our diamonds are responsibly sourced do not come from any conflict related regions.
There are four main factors upon which we value a diamond: Color, Cut, Clarity, and Carat.

CARAT:
The easiest one to understand is Carat. It describes the carat weight of the diamond, which of course translates into size of the diamond. Because each diamond has its own unique cut, two diamond can have the same exact carat weight but not have the same measurements. You can have a ¼ carat diamond that measures 4 millimeters, and a ¼ carat diamond that is 4.2 millimeters. This when understanding the next factor, diamond cut, becomes very important.

CUT:
Cut describes the shape and how the stone is cut. We believe that cut is the most important factor to consider when purchasing a diamond. All accent diamonds set into our jewelry ranges from ideal to very good cut. Investing in high quality color and clarity, without taking into consideration the cut, is not smart diamond buying. In order to preserve the beauty of our designs, we only offer very good and ideal cut diamonds set into our beautiful rings, unless otherwise noted.

Color:
Color describes the whiteness of the diamond, or the lack of color. We currently only offer G to H color on twobirch.com. G-H are considered near colorless. This means that even side-by-side against diamonds of better grades, the color is very difficult to detect. It makes this a great value since the premium for colorless diamonds is avoided, while getting very similar quality. We currently only offer G to H color on twobirch.com. For other diamond colors not listed, please email support@Twobirch.com for a free quote.

Clarity:
Clarity describes the number and size of the small imperfections found in a diamond. Most of the inclusions in our diamonds are tiny and do not affect the beauty of the diamonds.

What our diamond clarity grades mean?
Best: SI2 to I1 means that inclusions are visible under 10 time’s magnification. They may be visible with the naked eye. This is an excellent value diamond.

Better: I1 to I2 means that inclusion may be visible to the naked eye. The imperfections will be visible under 10 x magnification. Less expensive than the SI2 grade, but will have slightly more inclusions, or inclusions in a more noticeable place.

Good: I2 to I3 means that some inclusions will be visible to the naked eye. This is less important in accent diamonds because in smaller stones the inclusions are not as visible.

TwoBirch offers diamond qualities that are not listed on the site. For a free quote, email support@twobirch.com for information on other diamond qualities and colored stones.

A: In terms of chemical properties, Classic & Forever Brilliant moissanite are the same. Forever Brilliant still has the properties of the classic moissanite such as harder than a ruby or sapphire & tough as a diamond, ruby or sapphire.

In terms of color and clarity, Forever Brilliant moissanite differs from classic moissanite. Forever Brilliant is whiter and less included. As moissanite is not diamond it should not be graded on the diamond scale, but if you are looking for letter grades, then classic would range in the I-J & VS and Forever Brilliant in the G-H & VVS.

A: Sterling silver rings can tarnish. That will happen if they come into contact with water, lotions, soap, perfume, chemicals, etc. In order to avoid tarnish, it is important to not allow contact with any of the above. Also, our sterling silver is rhodium plated. The reason that we do that is to make the ring look gorgeous. It also helps create a defensive layer, preventing the tarnish reaction from occurring.
We recommend using a silver polishing cloth. Also, try to avoid silver cleaning polishes as they will damage the rhodium finish.

A word on sizing your ring, if you chose a gold, platinum or palladium with a diamond combination, then the ring is sizeable.We do not recommend sizing silver items. The heat needed to be generated within the silver ring in order to use solder could damage the quality of the cubic Zirconia. If you do decide to have your ring sized by a professional jeweler, once the ring has been altered, it cannot be returned for a refund or exchange.

Please visit https://www.twobirch.com/info/how-to-clean-my-ring-guard for instructions on cleaning your TwoBirch Jewelry.

A: Yes, our items are .925 sterling silver. They have a rhodium finish unless otherwise noted on the product description. Our gold items come in 10 karat, 14 karat, or 18 karat and are priced accordingly. We also have platinum. We offer yellow gold plated sterling silver and rose gold plated sterling silver.

A: All jewelry items listed on the website are available in several versions. All jewelry items are available in the following: Sterling Silver, Yellow Gold plated silver, rose gold plated sterling silver, 10 karat, 14 karat, or 18 karat yellow or white gold, palladium and platinum. Also, we offer endless combinations of gemstones. We are also able to customize our ring enhancers to fit your engagement. Simply submit photos to support@twobirch.com.

A: Rhodium is a metal that is a member of the platinum family. In its natural state, Rhodium is found to be liquid. It is not solid like platinum. Rhodium can be applied to gold and sterling silver to give it the shiny brilliance of platinum. The benefit is that it is only a fraction of the cost. Rhodium finishing is the process of applying a thin coat of liquid Rhodium to the surface of jewelry. The process used to do Rhodium finishing is called Electroplating. Rhodium coats the silver to enhance shine and durability

A: Yes, you can find a guide to silver jewelry care at: https://www.twobirch.com/silvercare
You can find a guide to silver jewelry cleaning at: https://www.twobirch.com/style/how-to-clean-my-ring-guard/

A: Chemicals found in Soaps and lotions can cause dirt build up on the stones. That can create a loss of brilliance. Also, the same chemicals can react with the rhodium. That reaction can cause your jewelry to wear very quickly. That will also cause items to tarnish. It is very important to take of sterling silver jewelry, whether or not it is rhodium plated, when your hands come into contact with water, lotions, soap, perfume, chemicals, etc.

A: We recommend using a silver polishing cloth. Also, try to avoid silver cleaning polishes as they will damage the rhodium finish. You can also read about cleaning your jewelry in our Education section or by clicking on this link: https://www.twobirch.com/silvercare

A: Sterling silver rings and gold rings can tarnish. That will happen if they come into contact with water, lotions, soap, perfume, chemicals, etc. In order to avoid tarnish, it is important to not allow contact with any of the above. Also, our sterling silver is rhodium plated. The reason that we do that is to make the ring look gorgeous. It also helps create a defensive layer, preventing the tarnish reaction from happening.

A: If you chose a gold, platinum or palladium with a diamond combination, then the rings are sizeable. We do not recommend sizing silver items. The heat needed to be put onto a silver ring in order to use solder could damage the quality of the cubic zirconia. If you do decide to have your ring sized by a professional jeweler, once the ring has been altered, it cannot be returned for a refund or exchange.

A: You can go to any to any local jeweler and request your finger to be sized. You can also use the ring sizer provided on this web page. If it is used correctly, it will be accurate. We are not responsible for any incorrect interpretations of the ring-sizing chart. You can also visit our education section and read about methods that can be used at home to determine finger size.

A: It is important to read the product descriptions in order to determine the types of stones we use in our products. We offer several kinds of stones from semi-precious gemstones, precious stones, diamonds, Moissanite, CZ, etc. We try to accurately picture all items on the site but man made stones can slightly differ in color from time to time during production. Natural stones vary slightly in quality as well. We make every effort to display as accurately as possible the colors of our products. Sometimes, color will depend on your monitor display. If you are unhappy with the color of your product, you can return it within 14 days. See return policy for more details.

Ordering

A: >Ordering is easy and convenient! Simply select your favorite items. Next, add them to your shopping cart and click whichever payment option is most convenient for you. Ordering is available 24 hours a day 7 days a week.

Payment is by Visa, MasterCard, American Express and Discover Cards.

Sales tax will only be assessed for orders that are shipped within the state of New Jersey (7%)

We make every attempt to quickly produce each and every piece. We normally ship within 3 to 10 business days from the date you place the order. Our bridal line is MADE TO ORDER and MIGHT not ship for 7 to 10 business days from when the order is placed. You can then chose expedited shipping or regular USPS. PLEASE NOTE: We are able do turnaround in more quickly in some cases. CONTACT US IF YOU NEED EXPEDITED PROCESSING.

If you need assistance in determining your finger size, you can go to any to any local jeweler and request your finger to be sized. You can also use the ring sizer provided on this web page. If it is used correctly, it will be accurate. We are not responsible for any incorrect interpretations of the ring-sizing chart.

It is important to read the product descriptions in order to determine the types of stones we use in our products. We offer several kinds of stones from semi-precious gemstones, precious stones, diamonds, Moissanite, CZ, etc. We try to accurately picture all items on the site but man made stones can slightly differ in color from time to time during production. Natural stones vary slightly in quality as well. We make every effort to display as accurately as possible the colors of our products. Sometimes, color will depend on your monitor display. If you are unhappy with the color of your product, you can return it within 14 days. See return policy for more details.

A: www.twobirch.com, we try to make ordering and asking questions as easy as possible. You can use the live chat on the site or call our toll free number1.800.232.0386. And as always, you can contact our world class customer service team by email at support@twobirch.com

A: We make every attempt to quickly produce each and every piece. We normally ship within 3 to 7 business days from the date you place the order. Our bridal line is MADE TO ORDER and MIGHT not ship for 7 to 10 business days from when the order is placed. You can then chose expedited shipping or regular USPS.
PLEASE NOTE: We are able do turnaround in 1 business day if it's urgent. CONTACT US IF YOU NEED EXPEDITED PROCESSING.

A: Ordering is easy and convenient! Simply select your favorite items. Next, add them to your shopping cart and click whichever payment option is most convenient for you.

A: Orders can be placed 24 hours a day online atwww.twobirch.com

A: Orders can be placed online using Visa, MasterCard, American Express and Discover Cards.

A: Sales tax will only be assessed for orders that are shipped within the state of New Jersey (7%)

A: TwoBirch offers a risk free layaway program.

• There is no layaway fee & there are no cancellation fees. If you decide to take advantage of the layaway program and change your mind, simply email us and we will cancel your layaway.
• Refunds will be processed within 3 to 5 business days.
• Once you make your last payment, please allow 5 to 7 business days for us to prepare your item and ship it.
• There are no minimum payments. You can pay at your own speed, but please be sure to allow 5 to 7 business days for processing/preparation once you make your final payment.
• For more information, please email us: support@twobirch.com

Security & Privacy

A: All the information you provide, including your credit card information, is secured using Secure Sockets Layer (SSL) encryption technology. We use SSL technology to prevent your information from being intercepted and read as it is transmitted over the Internet.

A: We request your email address so that we can email you an order confirmation. We request your phone number to contact you in case we need to give you an order update. Rest assured, we never rent or sell your contact information to anybody, for anything.

A: We have been in business for eight years. Over the last eight years, we have developed a loyal customer base. The biggest compliment our customers can pay us is repeat and referral business. By providing superior quality ring guards, ring wraps and contour bands, at an unbeatable price, we have been able to keep our loyal customers as return shoppers.