Order by 12/15 & pick next business day for Xmas Delivery

Frequently Asked Questions

We're here to help

Our Jewelry Experts are here to help, with any question, order details and much more.

About TwoBirch

Q: Why are your prices so low?
Q: Is buying jewelry or diamonds over the internet safe?
Q: Is there any assurance that these are real diamonds?
Q: Do you offer appraisals for insurance?
Q: Do you have a warranty on your items?
Q: What does your three-year warranty cover?
Q: Do you offer insurance?
Q: Do you offer repair services?
Q: What metal type should I choose?

Shipping & Handling

Q: How long will it take to process and ship my order?
Q: When will my order arrive?
Q: Do you ship internationally?
Q: How will my item ship and what is the cost?

Returns & Exchanges:

Q: What is the return Procedure?
Q: What is your return and exchange policy?
Q: Where do I send my return?
Q: Do I need RA # in order to return my items?
Q: Do I have to pay shipping for my return?
Q: What do I do if I received my items damaged?
Q: How do I return an item(s)?
Q: How do I need to package my return back?
Q: How long do refunds take to process?
Q: Why hasn’t my refund been reflected on my (bank, credit card, etc.) account?
Q: Do you charge a restocking fee?
Q: What if my return is lost in transit?
Q: The original account (bank account, credit card, etc.) I used to make my purchase is has since been closed. Can I receive a check or have the refund put in a new account?

Ring Guard & Ring Wrap Fitting

Q: Can you fit a ring guard to a halo engagement engagement ring?
Q: How do I make sure that the ring wrap will fit my engagement ring?
Q: What information do you need in order to make sure the fill be be perfect for my guard or wrap?
Q: Do you have any sample photos of the areas that need to be measured or how I would know what type of engagement ring I have?
Q: How much does the customization cost?

Product Information

Q: What diamond quality does TwoBirch offer?
Q: What is the difference between Forever Brilliant Moissanite & Classic Moissanite?
Q: Caring for your TwoBirch Jewelry
Q: Are your products real gold or silver?
Q: Are you able to customize your jewelry?
Q: What is Rhodium & a Rhodium Finish?
Q: Do you have a quick reference guide on caring for silver jewelry?
Q: Can I wear my item while washing my hands (In the shower, etc.)?
Q: How do I clean my silver jewelry?
Q: Will these rings turn my finger green?
Q: Can I have a ring sized?
Q: How do I find out my ring size?
Q: What are your colored stones made of?

Ordering

Q: How do I order?
Q: How can I contact you?
Q: How long will it take to process my order?
Q: How Do I place an order online?
Q: What hours of the day can I place an order?
Q: What are my payment options?
Q: Do you charge sales tax?
Q: What are the terms for your layaway program?

Security & Privacy

All the information you provide, including your credit card information, is secured using Secure Sockets Layer (SSL) encryption technology. We use SSL technology to prevent your information from being intercepted and read as it is transmitted over the Internet.

We request your email address so that we can email you an order confirmation. We request your phone number to contact you in case we need to give you an order update. Rest assured, we never rent or sell your contact information to anybody, for anything.

Q: Are online transactions on your site secure?
Q: How do you use my contact information?
Q: How long has TwoBirch been in business?

Errors, Inaccuracies, and Omissions

We strive for perfection at TwoBirch. Unfortunately, there may be information on our Site that contains errors or omissions that may relate to product descriptions, pricing, promotions, offers, and availability. We reserve the right to correct any errors or inaccuracies. We also reserve the right to update information or cancel orders if any information on the Site is inaccurate at any time without prior notice (including after you have submitted your order).


Site Transactions

We reserve the right to refuse any order you place with us. We will make every attempt to contact you if we need to cancel your order. You can feel free to call to cancel your order at any time. Please keep in mind that we built the site in a way to fill and ship orders quickly. If an order is already shipped, you will need to return the item. We cannot cancel an order once it has been shipped.


Your TwoBirch Account

There are several advantages to having your TwoBirch Account.

You will have an instant entry in your account order history.

Determine when your order will ship and if shipped you will find your tracking number listed.

Easy check out options as your address and billing information is in place.

You are readily able to change your contact information, IE. Email address or phone number if desired.

Contact Us

Call Us: 1.800.232.0386
From the ​UK ​Dial ​03307771414
​From ​Australia ​Dial​ 0290512520
​From ​Japan ​Dial​ 0345889195
From Canada Dial 1.800.232.0386

Email: support@twobirch.com